Diploma of Community Services (Case Management)

Course Code: CHC52015

CRICOS Code: 106226A

Duration: 52 weeks (39 weeks class and 8 weeks break)

Work placement: 100 hours minimum

Location: Melbourne CBD, Hobart CBD

Intake: Jan, April, July & Oct (* Monthly intake available for onshore students )

Tuition Fees: $15,000

Application Fee: $350

Course Overview:

This qualification has been designed for potential and current international students. They will be involved in classroom-based training in a full time capacity to gain the qualification. These individuals would be interested in working with and for the community.

Career Outcome:

Students will have specialised skills in community services and work autonomously under broad directions from senior management. They can provide direct support to individuals or groups of individuals. They can also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

Entry requirements

There are no entry requirements specified in the training package, however, CAC recommends that Learners wanting to study at Central Australian College have:

  • Must have satisfactorily completed an equivalent of Australian year 12 or Certificate III or higher.
  • Must have IELTS score of 5.5 (or equivalent) or satisfactory completion of CAC entry test, or a completion of an ELICOS program.
  • All international students must be at least 18 years of age or above to study at Central Australian College.
  • Must participate in Pre-Training Assessment, prior to commencement of the course.

Students are required to produce a valid working with Children Check , National Police Clearance and Immunisation history prior to commencement of placement.

Delivery Approach

Delivery is on campus. It includes face to face delivery in the classroom with tutorials, analysis of case studies, interactive learning including discussion on key points, presentation. Simulated workplace environment is created for practice, learners are expected to undertake 100 hours of work placement to achieve this qualification.

Links with Community service centres will be developed and placements will be sourced in the local and surrounding areas, to allow students to complete work placement in a real work setting.

Assessment Method

Assessment methods are flexible, valid, reliable and fair. Assessment strategies include:

  • Project/Case study
  • Written/Oral Questions
  • Practical Observation/Demonstration/Role play
  • Third Party Report
  • Presentation
  • Workplace Documentation/Portfolio
  • Self-assessment
  • Problem Solving
  • Report
  • E-learning
  • AV Media file
  • RPL Evidence

Student must complete assessments at workplace and carry out 100 hours of work placement.

Pathways from the qualification

Further training pathways from this qualification leads to higher tertiary education. Students after completion can enrol into Advanced Diploma qualification or relevant Bachelor degree courses such as Bachelor of Social work.

Course Structure

To be awarded the CHC52015 Diploma of Community Service (Case Management), students must complete and demonstrate competency in 16 units of competency, consisting of 8 Core Units plus 8 Electives Units.

Core or Elective Unit code Unit name
Core CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
Core CHCDIV003 Manage and promote diversity
Core CHCCOM003 Develop workplace communication strategies
Core CHCLEG003 Manage legal and ethical compliance
Core HLTWHS004 Manage work health and safety
Core CHCPRP003 Reflect on and improve own professional practice
Elective BSBPEF501 Manage personal and professional development
Elective CHCCCS004 Assess co-existing needs
Elective CHCCSM004 Coordinate complex case requirements
Elective CHCCSM005 Develop, facilitate and review all aspects of case management
Elective CHCCSM006 Provide case management supervision
Elective BSBWOR502 Lead and manage team effectiveness
Core CHCMGT005 Facilitate workplace debriefing and support processes
Elective BSBTWK503 Manage meetings
Elective BSBPMG522 Undertake project work
Core CHCCCS007 Develop and implement service programs


Central Australian College is responsible for the quality of the training and assessment in compliance with the Standards of Registered Training Organisations (SRTO), and for the issuance of the AQF (Australian Qualifications Framework) certification documentation.

*Conditions apply

Fees may change during your course of study. CAC reserves the right to discontinue or alter any course date, tuition or service fee, location, timetable or staffing without prior notice. This will constitute a provider default and all tuition fees will be handled in accordance with Central Australian College’s Refund Policy.  Interest will not be credited to Student Fees or disbursements and therefore no interest will be recovered by students in the event of cancellation. Students must maintain valid Overseas Student Health Care insurance throughout their enrollment.



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